Instructions on how to send your necklace back to me to adjust or repair!
1. Make sure you have filled out the chain service form here!
2. Please send your necklace back to me! Please make sure you securely package your necklace to prevent it from sliding out of the envelope. Please do not simply place the necklace into an envelope! A friendly reminder to please ensure it is free from fragrance as it makes it hard for me to work when I sneeze a lot!
Mint & Birch
PO Box 61672 BROOKSWOOD
LANGLEY, BC V3A8C8
Please send it back to my PO Box. It cannot be dropped off.
If you are not wanting to put your name with the return address on the envelope, I totally understand.
However, please at least include a return address in case anything happens.
If you choose to only put the return address on the envelope, please put some sort of identifying information on the outside of your envelope so I know who it is for. For example, you could put your chain order number in the corner or on the back. I cannot tell what your name is based on an address. I will not open your package if I do not know who's necklace it is.
It is highly recommended to ship with tracking and/or insurance so that you can track when it arrives at our mailing box. I cannot be held responsible if your necklace gets lost on the way to me.
Please do not drop it off. This is a PO Box. Please ensure that some part of your packaging will help be able to identify who’s package it belongs to! Please use Canada Post or USPS. Please do NOT use couriers such as FedEx, DHL or UPS as those items will be sent back to sender.
*If you are OUTSIDE of Canada, please read the information below!
By requesting a chain repair, you fully recognize that we may not accept the package in the case that anything is filled out incorrectly and we are incorrectly charged duties. You fully accept that the post office may accidentally flag it for duties or customs, in which case we will not be able to accept it and it will be sent back. To avoid this, please ensure you follow all of our instructions, including a proper tariff code.
SAMPLES OF CUSTOMS FORMS BELOW- PLEASE FILL ALL THE INFORMATION OUT ACCURATELY. PLEASE INCLUDE THE APPLICABLE TARRIF CODE TO INDICATE AND CATEGORIZE IT AS A RETURN. Must specify the tariff code as well as "CANADIAN GOODS RETURNING FOR WARRANTY REPAIR." This information cannot simply be written on the envelope. IT MUST BE SPECIFIED under the space that asks for the content of the package, as well as electronically entered by the postal clerk.