You can choose to have your order shipped or picked up, whichever is more convenient for you! Pick up is at The Local Space in Langley. (Pick up at The Heart is not currently available as I am not always in my office). 

Please note that there are specific instructions and conditions for pick up to make sure that the correct necklace is picked up. :) 

To have your order processed for pick up, please use the code LANGLEYPICKUP at check out in the discount box. It will take off one cent to confirm that you have a pick up slot. If it does not take off one cent, it won’t be able to be flagged by our shipping system for pick up. We can try to manually mark it for pick up for you, but it won't be 100% guaranteed - only 99.5% 😉 If you have been directed to this page manually after ordering we will be marking your order for pick up manually. 

Please enter the code LANGLEYPICKUP in the CODE or DISCOUNT box. If you already clicked continue and missed the box, click on “order summary” and it will show up again.  It will remove one cent ($0.01) and that is the confirmation of your pick up slot. This code cannot be used anywhere else, such as the notes section, as it will NOT flag it for pick up. Please enter it in the CODE box, and let us know if you have any questions at all! If you do not see the box, click on "order summary" and it will also show up.

You will be emailed when your order is ready for pick up. Please see the pick up terms at the bottom of the page.

The person who orders must be the same person who picks up. (You have to promise!!! ♡)  This is for a few reasons. First, so that the person ordering knows exactly what the necklace is supposed to look like. Most importantly, this is to avoid picking up someone else's necklace by accident. This is to protect your necklace as well as others. We have had issues with someone picking up someone else's necklace because they were sent to pick up a necklace. They picked up the wrong necklace, so the person who the necklace belonged to did not have a necklace to pick up after they travelled to pick up their necklace. In order to make sure that each necklace goes to the right person, the person who orders must be the person picking up. By using the pick up option, you agree to this. Please do not use someone else's name for pick up if it is not them placing the order. They must be the one typing in the customization notes and selecting the drop down menu options. I will fill out the order as requested, but if this is not agreed to, then Mint & Birch will not be held for any discrepancies of communication between outside parties involved in ordering.

YOU WILL BE ASKED FOR A PIECE OF PICTURE ID TO CONFIRM YOUR IDENTITY. THE PERSON WHO PLACES THE ORDER MUST ALSO BE THE PERSON PICKING UP.  The "shipping name" will be the name that matches the ID. This is to prevent someone from accidentally taking the wrong necklace, and to ensure each necklace goes to the rightful owner. This is to make it fair and smooth for everyone. If this does not work for you, we recommend the shipping option.

If the code LANGLEYPICKUP is not used, and the -0.01 is not applied, we won’t know that your order is for pick up and it will be shipped if it is not flagged. The postage portion of the shipping fee will be refunded after it is picked up. Please use the discount box and not the notes box for it to take off 1 cent. Our $5 coupon codes or any other promotions/giveaways that may be randomly emailed out will not be able to be used in conjunction with local pick up.

I will send an email to the email address provided at check out when your necklace is ready! Please note that due to the nature of our handmade process, we still require at least 5-20 business days to make your order. Though we try to get all orders out in about 10 days. If the pick up retail location closes for vacation or special events, it may increase the number of business days needed as we will not be able to get the items there when they are closed. Our items are all handmade to order one at a time, and each bar necklace is cut by hand, and we promise that our necklaces are worth the wait! You will be contacted when it is ready.

The person who orders must be the same person who picks up. This is to avoid picking up someone else's necklace by accident. By using the pick up option, you agree to this. 

Pick up is at the The Local Space in Langley.  Please note that their hours may change without notice. and because they are a separate business, their hours may differ based on events, etc. If there are any discrepancies, please go by what is stated by The Local. We will do our best to provide the most current information, but it will be your responsibility to check their most current hours. Please note that we do not have keys or access to their store and that they are a retailer that has offered to be our pick up location, so we are unable to provide after hours access to your necklace. Please check their website for the most current information. They are on instagram at @thelocalspace and www.thelocalspace.ca

20497 Fraser Highway
( On One Way Strip of Downtown Langley)

Please check their social media for their hours. They are not our retail location and so their hours are set by them.

Shipping will need to be paid for in advance in the case that the item is not picked up within 14 (fourteen) days of your order arriving at the designated pick up location.

Upon picking up, please confirm your name and order number with the person handing the order to you. You will be asked to sign off to pick up your necklace. Upon pick up, please sign the sign out form. 

Please note that any questions about your order can be emailed directly to Mint & Birch. I will email you back as soon as possible! Once you have picked up your order, please email me with your order number and name, and I will refund the shipping fee minus packaging costs.

Please note the Terms of Pick Up:
1. The person who places the order must be the same person picking up. This is to avoid the wrong necklace being picked up by accident. 

2. Use the code LANGLEYPICKUP to have your order flagged for pick up. Shipping fees will need to be paid for in advance, we will refund the postage portion of the shipping fee after it is picked up. 

3. Please check your necklace before you leave and sign the sign out form so that we can keep track of which shipping fees to refund. 

3.  After you pick up, you will be asked to email us with your name and order number to acknowledge that you have picked up. A portion of your shipping cost paid will be refunded to you. There will be a remaining charge NOT refunded in the amount of $2 depending on how many items you had ordered. This is to cover for packaging, wages for assistants for packing, as well as time, milage and gas to transport your item to pick up location. We do not make a profit on this cost, in fact local pick up results in a negative cost for us and costs more for us, but is offered for convenience. (When I drop packages off to pick up, it's often with 4 children in tow 😉) Pick up eliminates the post office needing to deliver your item, but there is still a cost in preparing your items. This will depend on which method you had chosen at check out (in the case that we had to ship your item). 

By requesting for pick up, you agree to the terms set on this page.

Let's be friends!