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Chain Repair or Replacement

♡ SEE FONT CHART & SIZE GUIDE HERE ♡

Only for Mint & Birch customers. Please email prior to using this listing as cost may be different depending on length. The entire length of your chain will be replaced, and you will receive a brand new chain on your necklace. Please select the chain length you'd like your replacement to be in the drop down menu. Your new chain will be to the length you select in the drop down menu. For fully paid repairs, both sides will be replaced. You will NOT receive the broken, unused portion(s) of your old chain back.  For horizontal bar necklaces, the chain length measurement, as per usual, will include the bar. So for example, if you send in a horizontal bar necklace and select the 16 inch option here for 16 inches, you will receive the necklace back with it measuring 16 inches from end to end when un-clasped. 

PROCESS: 

  1. We receive your request via this listing. Please select the material and chain length accordingly. We will replace the chain in accordance with what you have selected. If you send in a gold fill bar, please select the gold fill option. Please make sure you leave a note at check out with your original order number or name you ordered under for the necklace you need to have a new chain for- if you are unable to find your original order number, please contact us and we can help.  If this information is not included, we will refund your order and cancel it as we won't know which necklace to expect. 
  2. Return your necklace for us to fix! Please follow the instructions here. Customer is responsible for shipping it and for following exact instructions on how to send it back, and where to send i back to. PLEASE ensure you leave the correct email address at check out. DO NOT SEND IT BACK TO OUR BOX IN BLAINE. It must be shipped to our shipping box in Canada listed on the instructions that is linked above. YOU MUST read instructions prior to purchasing. By purchasing this listing, you agree to and acknowledge that you have read the instructions. To see instructions, please see here
  3. When we have received your item, we will ship your repaired necklace with the method of shipping you chose at check out. It will be packaged plainly when it is sent back to you. Once you purchase the listing, please email us back and we will provide you with the address to ship to. 




    For free repairs within warranty only the broken portion will be replaced. Free warranty repairs are offered on a case by case basis based on the reason the chain broke. It does not cover mishandling of the chain. Please contact us if you have any questions. 

    Collections:

    Type: Unknown Type

    Font & Size Guide
    USD