Each repair is organized one at a time, re-polished and cleaned, existing chain removed and clasps inspected. A new chain is put together and then assembled onto each necklace. This is a process and I do not make money on repairs. They are a negative cost due to precious metal cost and also paying Rhiannon to help with these. It is often a negative cost, especially if it’s been done complimentary. The delay with Covid was noted on the listing for the repair.
UPDATE DUE TO COVID: Please note that due to covid and health reasons, I am limiting my trips out. Also, we are unable to work together at the office so these are very, very delayed. However, they are not forgotten about and I have hired my husband on as an extra pair of hands! The delay mostly comes from the fact that we are unable to all be at the office together and that I cannot go to my box every day. I want to make sure your necklaces are done properly to my standards. I still recommend having them sent to me to be fixed or adjusted. I make a brand new chain for your pieces - the chain is not burned back together. Please note the significant delays, however we are working hard on repairs. I cannot give an exact date for when your repair will be sent back due to the unpredictability of the situation as well as needing to work separately and not together. Wait time could be as short as a week, but it could be longer than a few weeks. Please note that if you proceed with the repair, that we have been 100% transparent about the situation due to Covid. We will not tolerate any de-humanizing or abusive language regarding wait-times. This is a service I choose to offer. I do not make money on this and it often comes at a negative cost due to the cost of precious materials as well as paying Rhiannon to help with the repairs.
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Only for Mint & Birch customers. Please do not send your necklace back until you have checked out with this listing so we know to expect your necklace.
The entire length of your chain will be replaced, and you will receive a brand new chain on your necklace. Please select the chain length you'd like your replacement to be in the drop down menu. Chain length is measured with the necklace opened, necklace laid flat out on a table and measured from clasp end to ring end. Clasps will be replaced at our discretion, depending on the condition of your clasp. We will choose the option that is most secure.
Please check out with this listing on its own, as repairs ship separately. Please note that the turnaround time for chain repairs does not start the day it is delivered or request is placed. I need to retrieve it from my mailbox. (I do not have it mailed to my house as my home address is private.)
PLEASE SELECT THE LENGTH YOU’D LIKE THE NECKLACE TO BE USING THE DROP DOWN MENU. Do not leave a note for us to guess the length or look it up as we may not have that information anymore. Please measure it, or select a length or CONFIRM BEFORE the request. We will make the necklace the length you select in the drop down menu. That will be the FINAL selection. ♡