Many people ask me why I don’t hire more employees to handle order volume. We do have two hired employees who package and attach the clasps. But I am still the only one stamping, cutting and filing your bars! There are several reasons for this. It’s not that I don’t want to pay someone to help. It’s that for now, I am the only one that can stamp your orders with precision. This is because we use specialty custom fonts. Each and every one of our stamps require a huge amount of precision to get the letters to connect properly. We also cut and hand finish al your bars, which take skill and care. I value quality over quantity, which is why I have decided that I will not outsource this very important step of the process.
However, having said that, I am also a wife and mother to 3 young children who need me. For the last year, I’ve been pulling 14 hour work days at least 4-5 days a week. My children need me and I cannot be away from them for so long. (And I’m pretty sure my husband misses my cooking!) I was hoping to be able to stay open 24/7 but because I value quality so much, I cannot.
Therefore, I am going to have to continue to open and close with order volume. I will do my best to stay open for as long as I can, but I will need to close when I reach capacity. This will vary during the slow/busy seasons. I will continue to find more support in areas that can alleviate some of the workload for me. And I only close and open because I want to make sure that each necklace receives the time that it deserves. I don’t like to cut corners around here, and you all know I take pride in the fact that each thick bar is made one at a time with craftsmanship! I want to continue with this standard of excellence in quality. Please be patient with me. I’m so sorry I won’t be able to stay open all the time but I do promise the following things:
Sooooo the point of my very long post is this: I cherish and value every one of my customers, and I want to continue to spend ample time on each necklace that you order. But, I’m also a mom of 3 littles, so I need to only take on as much as I can handle at once without compromising on quality. I’m doing this because I value you. I would much rather take fewer orders and know that they are done with care, than send out a ton of orders that are not done properly. I know that it will be frustrating at times. I know that some will choose to purchase elsewhere because of the opening/closing. (I promise my necklaces are worth the wait!) And I promise to do my best to open as much and as often as I can, so that there are plenty of chances to snag a necklace and to update you, but please know that I will need to open and close continually because I care about your orders!
Thank you to everyone who made it to the end of this lengthy post. I’m constantly learning and stretching to run this Mint & Birch gig while being a mother/wife at the same time. It’s not easy, but I do cherish the relationships that I have built with each and every one of you! I say this a lot, and I will say it again: I sure am a lucky gal!
Photo by McLachlan Studios
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